Frequently Asked Questions

No, our artisan products are made freshly in small batches, so we cannot supply the volumes required by big stores.
We sell directly from our website, from selected stores, our retail store in Salamanca Hobart, and Salamanca Market on Saturdays.

We do have a Beauty and the Bees store in Salamanca Place in Hobart, Tasmania (see Google Map). Other retail outlets that sell our products are listed on our website here.

Yes we do sell sample sized products to allow you to try our products and work out which ones work best for you. You can find sample sized shampoo bars, conditioners, moisture creams, soaps and a solid moisture bar in the Samples category. You will also find our Healthy Hair Minis Bundles that are a great way to find your favourite shampoo and conditioner.

We are committed to providing quality and fresh products. If you are not happy with any product you purchase, we will happily refund your purchase (within 60 days of your order, excludes postage costs). You can find the details of our Happiness Guarantee here.

When you are travelling you can put your shampoo bar back in the special moisture resistant vegetable wax coated cardboard packaging box. It is important to dry the shampoo bar before replacing into the packaging. You could also choose to put the shampoo bar in a recycled plastic container to travel with you. Have a look at this blog for more information https://beautyandthebees.com.au/why-we-say-no-to-travel-cases/
If you want to take a complete set of Beauty and the Bees products travelling, then Luxury Skin & Hair Sampler (with mini shampoo, conditioner, soap, moisture bar) is a great choice.

Beauty and the Bees has been proudly raw palm oil free for over 20 years – long before it became a movement. We pioneered palm oil free, the first in Australia to remove it from our products to protect orangutans and their rainforest homes.

Palm oil once seemed like a wonder ingredient for skin. But when it became a biofuel, the demand drove mass deforestation in Borneo and Sumatra, pushing orangutans toward extinction.

We chose a different path. Over a decade ago, we replaced palm oil with Pacific Island coconut oil and USA soy wax – both rich, sustainable, and skin-loving. We’re proudly raw palm oil free, but also 100% transparent about cosmetic ingredients containing RSPO palm (*RSPO = Round Table on Sustainable Palm Oil governing body) which we must use, as currently there is no effective alternative yet available in Australia.

We are ethical so highlighting the two products that contain RSPO certified palm derived ingredients. Our Honey Silk Hair Conditioning Bar and Honey Mud Styling Cream Pomade – contain small amounts of RSPO-certified palm-derived ingredients (Isoamyl Laurate & Cetearyl Alcohol). We only source these from verified RSPO members to ensure minimal environmental impact and will replace these when an equally effective palm oil free ingredient becomes available in Australia.

Our range of shampoo bars are designed for specific hair types and conditions. Choose the one that best suits your hair or try our Healthy Hair Minis Bundle to test all 5 shampoo bars to find the perfect one for you.

• For Normal hair and scalp, dandruff (from dry scalp): Bee Shiny Shampoo for Normal Hair
• For Oily hair and scalp: Bee Clean Shampoo for Oily Hair and Scalp
• For Dry hair and scalp, dandruff (from dry scalp), frizzy hair, curly hair, lots of hair, unruly hair: Bee Smooth Shampoo for Curly or Frizzy Hair and Dry Scalp
• Sensitive scalp, psoriasis, eczema, dermatitis, dandruff (from dry scalp), hair that needs volume/body: Bee Pure Fragrance Free Shampoo for Sensitive Scalp (uncoloured, unscented)
• Problematic scalp, itchy scalp, dandruff (from dry scalp): Bee Healthy Scalp Scrub Shampoo for Flakey Scalp (this bar is not for coloured hair)

No, in fact the opposite is true. Beauty and the Bees shampoo bar can replace 3-4 bottles of liquid shampoo. They are also more concentrated than liquid shampoo, so a little goes a long way.

The Shampoo Bars are mild and gentle so will not damage your hair if you wash your hair frequently.

Simply work the shampoo bar through the hair, lathering with your fingers. A full sized shampoo bar should last 80 – 90 washes, depending on the length/volume of your hair. To get the best results for your scalp we suggest using our shampoo brush.

On average expect the sample Honeycomb Shampoo bars to last 3 – 4 weeks but this is dependent on how long your hair is, how frequently you wash your hair, whether you dry the bars between use, whether you use hot or warm water and how many times you lather.

We have been making soap shampoo bars for 30 years. Over the past few years we have developed a soap free range of pH Balanced Honeycomb Shampoo Bars which work well in all types of water. We use high quality powerful herbs grown in rich soils in northern Tasmania for high quality results.

Most people see results with the first wash, with clean, soft, shiny hair immediately but of course everyone is individual and results can vary.

Some people find that the shampoo bars are so moisturising and conditioning that they do not need a follow-up conditioner. We do however have over 500 reviews of our conditioner bars from people who love how soft, silky and nourished their hair feels. The conditioners are also well suited to extremely badly damaged, bleached or dry hair.

Yes, our Honeycomb Shampoo Bars work well in hard water, with better, more consistent results than traditional soap-based shampoo bars.

The Honeycomb Shampoo Bars are 100% soap free making them effective to use in hard or soft water.

We started making traditional soap shampoo bars in Australia in 1993. Now we have developed new pH Honeycomb Shampoo bars using new safe lathering agents that work better in hard water.

Yes our Shampoo Bars are suitable for people of all ages. Our Bee Pure Fragrance Free Shampoo for Sensitive Scalp is great for babies and toddlers.

The shampoo bars do not drag or pull on your hair. Move the shampoo bar around wet hair for a few seconds and you will see that a rich lather instantly appears that you work through your hair.

When you are travelling you can put your shampoo bar back in the special moisture resistant vegetable wax coated cardboard packaging box. It is important to dry the shampoo bar before replacing into the packaging. You could also choose to put the shampoo bar in a recycled plastic container to travel with you. Have a look at this blog for more information https://beautyandthebees.com.au/why-we-say-no-to-travel-cases/
If you want to take a complete set of Beauty and the Bees products travelling, then Luxury Skin & Hair Sampler (with mini shampoo, conditioner, soap, moisture bar) is a great choice.

Our shampoo bars work on all hair types including long hair.

The Honeycomb Shampoo Bars are colour safe except for the Bee Healthy Shampoo Bar that contains activated charcoal. Please review the first question in this section for choosing a shampoo bar based on your hair type or condition.

Yes we use bamboo charcoal in the Bee Healthy Scalp Scrub Shampoo for Flakey Scalp to help brighten blonde or grey hair.

The Bee Smooth Shampoo for Curly or Frizzy Hair and Dry Scalp is specifically designed for frizzy hair, curly hair, lots of hair and unruly hair. Many people report great results using our Honeycomb Shampoo / Conditioner bars as they define curls and reduce frizz.

Our Professor Fuzzworthy’s Beard Care Gloss or Honey Mud Styling Cream Pomade can help with this.
Put a tiny bit in your hands & rub your hands to melt to wax, then run your hands lightly on the hair.

All our Honeycomb Shampoo Bars moisturise the scalp. Our Bee Healthy Scalp Scrub Shampoo for Flakey Scalp is specifically designed to help dandruff. You may be interested to read these blogs: https://beautyandthebees.com.au/the-dark-side-of-anti-dandruff-shampoo-deep-healing-for-flaky-scalps/
https://beautyandthebees.com.au/5-steps-to-healthy-hair/

We do not make claims about the use of our products to address eczema or psoriasis. However, people with eczema and psoriasis who use our products say that their skin/scalp is soothed and moisturised and for some, their skin conditions are alleviated. If you have eczema or psoriasis we suggest you use our gentle fragrance free range.

We do not make any claims about topical products restoring hair growth. People who use our Honeycomb Shampoo bars say that their scalp condition has dramatically improved and their hair feels more lush and thicker. But healthy hair and healthy scalp is more than just using a product. Look at our blog for more information. https://beautyandthebees.com.au/5-steps-to-healthy-hair/

Our products are not medicated, so we can’t make any claim. Many customers, however, report a lot less hair fall using our gentle, natural shampoo.
All our shampoos are very gentle, please choose the one/s appropriate for your scalp and hair type.

Our products are not medicated, so we can’t make any claim. Some customers, however, reported some hair growth using our gentle, natural shampoo.
All of our shampoo are very gentle, please choose the one/s appropriate for your scalp and hair type.

Yes, all of our products are biodegradable, and safe for the environment.

Yes, please read our blog here https://beautyandthebees.com.au/5-steps-to-healthy-hair/

All the conditioning bars are very moisturising.

• Honey Silk Fragrance Free Conditioner is fragrance free and slightly more moisturising than the others
• Honeycomb Conditioner is for all hair types and it has hundred of 5 start reviews
• Voodoo Activated Charcoal Conditioner is for fine or brassy hair and flakey scalp and it is slightly less moisturising than the others

Rub the Conditioning Bar in wet hands. Run hands through wet hair, then rinse well. Please note that the conditioner doesn’t lather when used.

Yes, you can use the conditioning bars as a leave in conditioner, except for the Voodoo Activated Charcoal conditioner bar.

Keep the conditioner bar dry when not in use to maximise longevity.

If stored well, each bar can last for over 130 washes. This depends on the length and thickness of your hair, how often it’s used, how it is stored between uses and how many people use it.

Yes, they are safe for coloured hair.

Yes, all of our products are biodegradable, and safe for the environment.

Yes, please read our blog here https://beautyandthebees.com.au/5-steps-to-healthy-hair/

• For normal to oily skin: Leatherwood Honey & Coconut Light Moisture Cream
• For normal to dry skin: Leatherwood Honey & Macadamia Rich Moisture Cream
• For dry, dehydrated, mature skin: Leatherwood Honey & Olive Ultra Rich Moisture Cream

Our moisture creams are sometimes referred to as “marigold” because one of the key soothing ingredients in the formulation is Calendula officinalis—commonly known as marigold.
Calendula (marigold) flower extract is added for its gentle, healing, and anti-inflammatory properties, which makes it especially helpful for sensitive, eczema-prone, or irritated skin .
So, when you see “marigold” mentioned in relation to our creams, it’s just another way of describing the calendula extract inside—they’re the same creams, simply highlighting this special herb.

The moisture creams were made 30 years ago in response to eczema and very dry skin. Most moisture creams are made with 90% water and a small percentage of oil. The water evaporates when it hits the skin leaving nothing to coat the skin and trap the moisture in. Our creams are super rich in beeswax which clings to the skin – keeping it moisturised and comfortable for up to 24 hours.

The moisture creams are not expensive considering a 120ml jar lasts approximately 6 months if used twice daily. We only use the highest-grade ingredients to create a quality product so you are paying for a quality product. Our creams are water-in-oil emulsion. The total (expensive) plant oil content is much higher than the (free) water content.

We use water in our moisture creams to create an emulsion with the oils we use. This delicate emulsion balance creates a rich cream that nourishes your skin. The water also helps with the cream’s spreadability on your skin but evaporates leaving a rich layer of fine oils and waxes.

Our moisture creams are made with high quality oils and beeswax which creates a moisturising film on the skin to slow down TEML (trans epidermal moisture loss). This keeps the skin feeling moisturised for longer. You only need to use very little of our creams to feel the difference on your skin.

Our creams are water-in-oil emulsion. The total plant oil content is much higher than the water content. This produces a thicker, very moisturising & protective cream.

They shouldn’t clog your pores. We use beeswax that is a natural substance. We don’t use petroleum jelly (fossil fuel) that can block pores.

This is a personal preference. Some customers like to use different creams depending on how dry their skin is, using a heavier cream at night and in winter.

Yes. It is recommended to wait for 5-10 minutes for the cream to be absorbed before you apply makeup.

Definitely yes! Hundreds of customers review our moisture creams on the website and Google reviews. The main reasons why our creams are better than others is because:
*we use premium natural ingredients, and Leatherwood honey and Leatherwood beeswax
*we use a lot of plant oils and butters, unlike commercial creams that are water-based
*they’re freshly made in small batches in Tasmania
*we don’t use artificial preservatives and additives

No, you can use them on the face, hands and all over the body.

All 3 of our moisture creams are suitable for mature skin. The Honey and Olive moisture cream is best suited for cold dry weather. It’s best to apply the moisture cream on damp skin – a little goes a long way.

After a shower or after you wash your face, towel dry, immediately apply a bit of cream on damp skin. The cream will spread easily and it will not be sticky. Spend one minute or so to massage the cream into the skin. If it feels dry in some areas, you can apply more cream in those areas. If you wear makeup, wait for 5-10 minutes for the cream to be absorbed before you apply makeup.

Our products are not medicated. However, many customers reported that our creams successfully help to soothe and manage skin conditions.

It’s best to keep them in the fridge, especially if you live in a hot, humid climate, or if it takes you a long time to finish the jar. If they aren’t refrigerated, the shelf life may be shortened.

Our hands carry a lot of germs. If you keep dipping your fingers in the jar, it may shorten the shelf life as the creams do not contain artificial preservatives.

We use “best before” date, not “expiry” date. It means the products is best to be used before the date. It doesn’t mean that it expires on that date.

If your cream is stored properly, you may still be able to use it following these steps:

• Check visually that the cream is OK (no mould or other growth)
• If it’s OK, then smell it to make sure it’s still fresh and hasn’t turned rancid
• If it’s OK, patch test on the inside of elbow or wrist
• If it’s OK, you can then use it

No, the subtle aroma is of Leatherwood honey & beeswax. We add healing calendula flower extract in our creams, but calendula doesn’t have much aroma.

Borax is added in our moisture creams to help inhibit the growth of microbacteria. Borax is a natural mineral, allowed to be added up to 5%. We add borax at less than 1%, far below the limit.

No, we don’t add sunscreen to any of our product. We suggest you wear a wide-brimmed hat & a long-sleeved top.

No. We use leatherwood honey & leatherwood beeswax, but we don’t use bee venom. Bee venom is harvested by electrocuting the bees. While many producers claim the bees aren’t harmed by electrocution, we much prefer to use honey & beeswax. We have a blog post about this topis here: https://beautyandthebees.com.au/bee-venom-in-skincare/

Our soaps are luxurious, natural, detergent-free soaps that cleanse your skin without stripping the skin’s natural oils.

Unfortunately, people now associate “soap” with “detergent” such SLS (Sodium Laurel Sulphate) and SLES (Sodium Laurel Ether Sulphate). Our soaps do not contain detergents. Our soaps are real soaps, made with plant oils, leatherwood honey & beeswax.

Most definitely! We actually have many customers with sensitivities, contact dermatitis, even customers undergoing radiotherapy or chemotherapy who use our soaps.

Please check the ingredient lists to ensure you aren’t sensitive to any of the ingredients. We recommend the uncoloured, unscented soaps for customers with sensitivities and we recommend you always patch test first. You can find the full range of products suitable for sensitive skin here.

Yes, we use lye to turn plant oils into soaps, but here’s no lye left in the finished soaps.

All natural soaps are alkaline (pH higher that 7). More important than pH is how emollient the soaps are. Our soaps are “super fatted” that means we add more plant oils at saponification stage. This expensive extra step is to ensure that the soaps are moisturising, gentle and with no lye left in the soaps (all the lye is completely consumed).

Use our Air Dry Soap Saver to prolong the life of the soaps or keep the bar dry between uses. When travelling, pat the soap bar dry, put it back in the vegetable-wax lined box and leave the box open so the bar has a chance to dry.

For international gifts: Tasmanian Lavender Flowers, Tasmanian Seaweed & Green Tea, The Tasman Tasmanian Dairy Cream.
Otherwise, customers choose based on scents that they like: citrus, floral, or unscented, or based on the ingredients such as poppy seeds or calendula flowers. Explore the full range here.

The soap-based shampoo bars work well with soft water. In hard water, they may leave waxy residue on your hair so we recommend our newer pH-balanced shampoo bars.

• General use (moisturising): Tasmanian Apple Cider Vinegar, Voodoo Activated Charcoal Liquorice & Mint, Voodoo Activated Charcoal (Minty Fresh)
• General use (slightly oily, blonde or silver hair): Lemon & Chamomile
• Sensitive scalp, eczema, psoriasis, dandruff (from dry scalp): Happy Hemp Seed Oil
• Oily scalp, itchy scalp, fine/thin hair: Tasmanian Real Beer Shampoo Ginger & Cinnamon, Tasmanian Real Beer Unscented
• Dry scalp, frizzy, curly hair: Moroccan Mud

There is no fixed time period to wash your hair, as the frequency depends on your hair & scalp, your daily activities, climate etc

You can get waxy build up if you use too much shampoo, or if you have hard water (high in mineral content). For best results in all types of water, we recommend our newer pH-balanced shampoo bars.

Yes, they’re safe for colour-treated hair.

A little bit goes a long way. It’s best to wet hair, wet hands, lather up in wet hands, use lather to clean scalp & hair, then rinse well.

Yes, it lathers really well, rich & creamy, with no bubbles like detergent-based shampoo.

It’s best to keep it dry between uses
*put it on a rack (not solid surface) away from shower water
*or use our Air Dry Soap Saver
*when travelling: pat dry, put it back in the vegetable wax-lined box, leave the box open to dry the bar

Yes, all of our products are biodegradable and safe for the environment.

This is caused by waxy residue on the hair from using too much traditional soap-based shampoo bars, or using traditional shampoo bars with hard water.
Mix 2-3 tablespoons of Apple Cider Vinegar in 1 litre of warm water, use this to thoroughly rinse hair and scalp.
You may need to repeat this if there’s a lot of waxy residue.
For best results in all types of water, we recommend our newer pH-balanced shampoo bars.

Our Professor Fuzzworthy’s Beard Care Gloss or Honey Mud Styling Cream Pomade can help with this.
Put a tiny bit in your hands & rub your hands to melt to wax, then run your hands lightly on the hair.

Yes, please read our blog here https://beautyandthebees.com.au/5-steps-to-healthy-hair/